Roof warranty guide
Read beyond
the number of years.
A warranty term alone does not explain who provides the protection, what is covered, how coverage changes or what the homeowner must do to keep it available.
The short answer
A roofing project can include more than one warranty.
Manufacturer product coverage generally addresses qualifying manufacturing defects. Workmanship coverage generally addresses qualifying installation errors under the contractor’s written terms.
Eligible roofing systems installed by appropriately credentialed contractors may qualify for enhanced manufacturer protection, subject to the manufacturer’s requirements and written documents.
Three different protections
Do not treat every warranty as the same promise.
Ask who issued each warranty, exactly what it covers and which document controls the claim process.
Qualifying product defects
Provided by the product manufacturer and governed by its written terms, limitations, remedies and exclusions.
Broader eligible system coverage
May be available when qualifying products are installed as a system by an appropriately credentialed contractor.
Two years of direct accountability
CR3’s transferable two-year workmanship warranty covers qualifying installation issues under the written terms issued for the project.
Exact manufacturer options, eligibility, registration requirements and remedies vary by product, project and CR3 location. The written warranty documents control.
Side by side comparison
GAF, CertainTeed and CR3 protect different parts of the decision.
This comparison uses GAF Golden Pledge and CertainTeed SureStart PLUS 5-Star, the enhanced options available on qualifying systems through appropriately credentialed contractors.
Decision factor
GAF Golden Pledge
CertainTeed 5-Star
CR3 workmanship
Issued by
GAF Golden PledgeGAF
CertainTeed 5-StarCertainTeed
CR3 workmanshipThe contracting CR3 location
Primary role
GAF Golden PledgeEnhanced manufacturer protection for a qualifying GAF roofing system
CertainTeed 5-StarEnhanced manufacturer protection for a qualifying CertainTeed Integrity Roof System
CR3 workmanshipDirect contractor protection for qualifying installation issues
Manufacturing defect protection
GAF Golden PledgeUp to 50 years non-prorated for qualifying products and properties
CertainTeed 5-StarUp to 50 years of full coverage for qualifying products and properties
CR3 workmanshipNot manufacturer product coverage
Installation protection
GAF Golden PledgeManufacturer-backed misapplication coverage for 25 or 30 years, depending on the qualifying shingle
CertainTeed 5-StarManufacturer-backed workmanship coverage for 30 years
CR3 workmanshipTwo-year CR3 workmanship warranty
Tear-off and disposal
GAF Golden PledgeIncluded when necessary for a qualifying covered claim, subject to written terms
CertainTeed 5-StarIncluded for a qualifying covered claim, subject to written terms
CR3 workmanshipApplies only as stated in CR3’s written warranty and remedy
Transferability
GAF Golden PledgeTransferable once when the warranty requirements and deadlines are met
CertainTeed 5-StarTransferable subject to CertainTeed’s written requirements and deadlines
CR3 workmanshipTransferable
Claim responsibility
GAF Golden PledgeGAF evaluates claims under its warranty
CertainTeed 5-StarCertainTeed evaluates claims under its warranty
CR3 workmanshipCR3 evaluates claims under its workmanship warranty
This is a planning summary, not the warranty itself. Eligibility depends on the selected products, complete installed system, property type, contractor credentials, registration and other requirements. Review the current manufacturer and CR3 documents before signing.
Six questions to ask
Understand the protection before choosing it.
A longer advertised term is not automatically broader coverage.
Who provides it?
Identify whether the protection comes from the manufacturer, the contracting CR3 location or another party.
What is covered?
Separate qualifying product defects from installation issues, accessories, labor and other system components.
How does coverage change?
Review whether protection is prorated, reduced or otherwise changes as the roof ages.
What must the owner do?
Understand registration, maintenance, transfer and claim notification requirements.
What is excluded?
Read limitations involving weather, structure, maintenance, alterations and noncovered causes.
What is the remedy?
Know whether the issuer may provide repair, replacement, material, labor or another defined remedy.
System eligibility
The installed system determines the available warranty.
CR3 locations may install systems from manufacturers such as GAF and CertainTeed. Contractor credentials can make enhanced coverage available, but they do not make every product or project eligible for every warranty.
Your proposal should identify the manufacturer, product system, workmanship terms and any enhanced warranty being offered. Ask for the applicable documents before signing.
Protect the complete decision
Choose the roof and
understand the written coverage.
CR3 will explain the warranty options available for the proposed system and identify the protection included in your written proposal.
No obligation to make an immediate decision.